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Managed Services

Delivering 24×7 Live Technical Support in Austin TX!

At RSI, managed services is more than just watching your network. It’s about being engaged with your IT team, proactively coordinating projects with vendors, and ensuring your network assets are available, scalable and protected. Our wide range of processes and functions will result in improved operations and predictable IT spending.

Managed Services Include

  • 24×7 Live Tech Support
  • Software & Firmware Updates to ensure that your critical network infrastructure is running the latest versions.
  • Patch Management to prevent data breaches, identify and fix vulnerabilities and ensure devices are running the latest software versions.
  • End-Point Monitoring & Security to enhance the protection of critical data and resources.
  • Monitoring up/down status of network equipment, computers, mobile devices, and servers with pro-active problem-resolution.
  • Vendor Management and Coordination to reduce complexity and create efficiencies.
  • Strategic Technology Planning and how it fits with Disaster Recovery Strategy and Business Continuity Plans.
  • Annual/Bi-Annual Penetration Testing to ensure evolving vulnerabilities are addressed.
  • Alerting to ensure someone is managing the critical alerts.
  • New User Assistance to ensure uniformity and appropriate access and privileges.
  • Moves-Adds-Changes, because you simply don’t have time to juggle all the small details.

Learn more about the RSI professional IT support services

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