Field Services Install Technician

Company Description

Since 1982, Renaissance Systems, Inc. (RSI) has delivered technology solutions, proactive IT services, cybersecurity, and custom software development.

Role Description

The Field Services Install Technician is a hands-on, customer-facing field role responsible for installing and mounting satellite and network infrastructure, completing structured cabling runs, and documenting high-quality work at customer sites. This role supports RSI customer deployments through safe, accurate, and professional onsite installation work.

• • Reports to: COO
  • Status: Full-time, hourly; starting pay $25.00 per hour
  • Work Setting: Customer sites / field-based; regional travel as assigned

Duties/Responsibilities:

• • Install, mount, align, secure, and test satellite equipment and related components according to project scope, manufacturer guidance, and site requirements.
  • Install and deploy network equipment, including wireless access points, switches, routers, patch panels, and related devices.
  • Assemble, mount, organize, and dress network cabinets and wall-mounted enclosures; perform rack-and-stack work, patching, labeling, and cable management.
  • Run, terminate, label, test, and document structured cabling, including copper Ethernet cabling and low-voltage pathways.
  • Use ladders, lifts, hand tools, power tools, cable testers, and other installation equipment safely and correctly.
  • Read and follow scopes of work, floor plans, diagrams, equipment lists, installation checklists, and instructions from project or engineering personnel.
  • Perform basic connectivity checks and first-level troubleshooting of installed network devices, cabling, power, and mounting hardware.
  • Set up workstations and peripherals; verify computer hardware functionality and support local network performance.
  • Capture before-and-after photographs and maintain accurate records of installed equipment, cable labels, test results, site conditions, and completed work.
  • Communicate professionally with customers, project coordinators, engineers, and onsite personnel; promptly report blockers, damage, safety concerns, and scope changes.
  • Maintain a clean, organized work area; protect customer property and company or client equipment.
  • Complete assigned tickets, time entries, checklists, and closeout documentation accurately and on time.
  • Support evening, weekend, overnight, or out-of-town installations when project schedules require, and perform other related field services duties as assigned.

Required Skills/Abilities:

• • Hands-on experience mounting equipment and using common construction and low-voltage installation tools.
  • Working knowledge of structured cabling practices, including routing, termination, labeling, testing, dressing, and basic troubleshooting
  • Basic understanding of LAN/WAN concepts, Ethernet, wireless networking, switches, access points, patch panels, and network cabinets.
  • Ability to identify common building materials and select appropriate mounting hardware and installation methods.
  • Ability to follow written instructions, diagrams, and checklists with strong attention to detail and workmanship.
  • Strong problem-solving judgment, professional customer service, and clear verbal and written communication.
  • Dependable, punctual, self-motivated, and able to work independently or as part of a two-person field team.

Required Education and Experience:

• • High school diploma or equivalent required.
  • 3 or more years of related field installation, low-voltage cabling, satellite, telecommunications, construction, or IT hardware experience preferred.
  • Relevant training or certifications, such as CompTIA A+, CompTIA Network+, BICSI coursework, lift certification, OSHA safety training, or manufacturer installation training, are beneficial.

Physical Requirements:

• • Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
  • Ability to stand, walk, bend, kneel, crouch, reach overhead, and work in confined or elevated areas for extended periods.
  • Ability to climb and work from ladders or approved lifts and safely use hand and power tools.
  • Ability to work indoors and outdoors in varying temperatures and site conditions while following required safety practices.

Other Requirements:

• • Must provide and maintain standard hand tools appropriate for network, low-voltage, mounting, and general field installation work.
  • Valid driver’s license, reliable transportation, and proof of automobile insurance.
  • Ability to travel to customer sites and transport tools and smaller project materials as assigned.
  • Use required personal protective equipment and comply with company, customer, manufacturer, and site safety rules.
  • Ability to pass job-related background checks and drug screening required by company policy or customer contract.
  • Must be authorized to work in the United States.

Performance Expectations:

• • Quality: Installations are straight, level, secure, labeled, tested, and completed to the approved scope.
  • Safety: Work is performed without shortcuts and in compliance with applicable safety requirements.
  • Documentation: Photos, test results, ticket notes, time entries, and closeout records are complete and accurate.
  • Customer Experience: Communication is responsive, courteous, and professional throughout the visit.
  • Accountability: The technician arrives prepared, protects equipment and property, and promptly escalates issues.

Compensation and Employment Statement:

Starting pay: $25.00 per hour. Final compensation and continued employment are subject to applicable wage-and-hour laws, company policies, experience, qualifications, work location, and business needs. This job description is not a contract and may be revised as responsibilities or operational requirements change.

Equal Employment Opportunity:

RSI is committed to providing equal employment opportunities and considers qualified applicants without unlawful discrimination. Reasonable accommodations will be considered for qualified individuals in accordance with applicable law.